Customer Experience Specialist - Waste Solutions

LRS; Rosemont (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

LRS in Rosemont, IL is seeking a Customer Experience Specialist to support customers via phone, email, and chat. You will handle inquiries, provide product information, process orders, and resolve issues with a service-focused mindset.

You will work with the Customer Experience Manager and teammates to deliver a seamless experience, maintain accurate records, and contribute to process improvements in a fast-paced environment.

Qualifications

• Requires a High School Diploma or GED.
• 2–3 years of call center experience preferred.
• Positive, helpful, and courteous attitude in all interactions.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to think critically and solve problems.

Responsibilities

• Handle incoming and outbound calls, emails, and chat with customers.
• Explain services and products, and offer additional solutions.
• Record and verify customer information in the system.
• Strive for first-contact resolution and customer satisfaction.
• Collaborate with team members to improve processes and services.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

LRS in Rosemont, IL is seeking a Customer Experience Specialist to support customers via phone, email, and chat. You will handle inquiries, provide product information, process orders, and resolve issues with a service-focused mindset.

You will work with the Customer Experience Manager and teammates to deliver a seamless experience, maintain accurate records, and contribute to process improvements in a fast-paced environment.