Customer Experience Specialist: Elevate Service

LRS; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

LRS in the United States is looking for a Customer Experience Manager to lead inbound and outbound calls, email and chat support, ensuring a seamless customer journey. You will work with team leaders to identify improvements and maintain accurate records while delivering exceptional service in a fast-paced environment.

Position requires 2–3 years of call center experience with strong communication skills and proficiency in MS Word, Excel, and Outlook.

Qualifications

• 2‑3 years of call center experience.
• Exceptional verbal and written communication skills.
• Detail‑oriented with strong organizational skills.

Responsibilities

• Anticipate customer needs and ensure an efficient, seamless experience.
• Strive for first-contact resolution with each interaction.
• Record and verify customer information accurately in the system.
• Handle calls, inquiries, and complaints with a positive attitude and timely resolution.
• Collaborate with team members to improve processes and services.
• Provide excellent customer experience via inbound/outbound calls, email, and chat.

Skills

Call center experience

Excellent communication

Microsoft Office (Word/Excel/Outlook)

Education

High School Diploma or GED

Job description

LRS in the United States is looking for a Customer Experience Manager to lead inbound and outbound calls, email and chat support, ensuring a seamless customer journey. You will work with team leaders to identify improvements and maintain accurate records while delivering exceptional service in a fast-paced environment.

Position requires 2–3 years of call center experience with strong communication skills and proficiency in MS Word, Excel, and Outlook.