Customer Experience Specialist: Solutions & Growth

AssuranceAmerica Corporation; McAllen (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

AssuranceAmerica Corporation in McAllen, TX seeks a Customer Experience Representative to be the first point of contact for inbound calls, handling underwriting, billing issues, policy changes, and inquiries with personalized solutions.

You will analyze situations, navigate our policy management system, collaborate with teams, and strive to exceed KPIs while growing knowledge across departments for future advancement.

Qualifications

• Bachelor’s degree OR 3+ years of client-facing experience.
• Creative problem-solving abilities & cross-department collaboration.
• Excellent PC skills.

Responsibilities

• Respond to inbound customer calls with tailored solutions.
• Analyze issues, apply sound judgement, and reference policy guidelines.
• Troubleshoot using the policy management system and identify trends.
• Collaborate with team to improve processes and meet KPIs.

Skills

Critical thinking

Problem-solving

PC skills

Bilingual

Education

Bachelor’s degree

3+ years client-facing experience

Job description

AssuranceAmerica Corporation in McAllen, TX seeks a Customer Experience Representative to be the first point of contact for inbound calls, handling underwriting, billing issues, policy changes, and inquiries with personalized solutions.

You will analyze situations, navigate our policy management system, collaborate with teams, and strive to exceed KPIs while growing knowledge across departments for future advancement.