Client Experience Specialist

American Amicable Group; Waco (TX); Híbrido; USD 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Health, Dental and Vision

401(k) + company match

PTO Plan

Employee and family assistance program

Ergonomic furniture program

Performance bonus

Resumo da oferta

American Amicable Life Insurance Company of Texas in the United States is seeking a Client Experience Representative in Texas. You will assist clients by phone, email, and written correspondence to provide clear information, timely help, and a seamless service experience.

You will research accounts, explain policy details, escalate when needed, document interactions, and stay current on products and internal resources.

Qualificações

• 2+ years of experience in customer service, insurance, or related field.
• Experience communicating with clients and internal teams daily.
• Ability to document interactions accurately and follow up.
• Familiarity with insurance product knowledge a plus.
• MS Word, Outlook, and Excel proficiency.

Responsabilidades

• Respond to client inquiries via phone, email, and written correspondence
• Provide clear explanations of policy information, coverage details, and account updates
• Research client accounts and documentation to resolve questions and issues
• Determine when requests require escalation to management or specialized departments
• Document all client interactions, including inquiries, concerns, and actions taken
• Maintain strong knowledge of company products, policies, and internal resources
• Ensure appropriate follow-up to guarantee full resolution
• Participate in special projects and support team initiatives
• Conduct all business in compliance with company standards, regulations, and ethical guidelines

Conhecimentos

Customer service

Communication skills

Multitasking

Problem solving

Attention to detail

English proficiency

Ferramentas

MS Word

Outlook

Excel

Descrição da oferta de emprego

American Amicable Life Insurance Company of Texas in the United States is seeking a Client Experience Representative in Texas. You will assist clients by phone, email, and written correspondence to provide clear information, timely help, and a seamless service experience.

You will research accounts, explain policy details, escalate when needed, document interactions, and stay current on products and internal resources.