Customer Experience Specialist — Software Support

Hearst Communications, Inc.; Dallas (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Robust benefits

Professional development opportunities

Job summary

Homecare Homebase is seeking a Customer Experience Representative to assist clients with software navigation and issue resolution while delivering exceptional support. You will communicate with customers via phone, email, and live chat, guiding them through challenges to ensure productive outcomes.

Ideal candidates will demonstrate strong problem solving, empathy, and teamwork, with a bachelor’s degree or equivalent experience.

Qualifications

• Bachelor's degree or equivalent combination of some college and significant work experience.
• Strong written and verbal communication skills.
• Ability to troubleshoot software issues and guide customers.

Responsibilities

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Education

Bachelor's degree or equivalent experience

Job description

Homecare Homebase is seeking a Customer Experience Representative to assist clients with software navigation and issue resolution while delivering exceptional support. You will communicate with customers via phone, email, and live chat, guiding them through challenges to ensure productive outcomes.

Ideal candidates will demonstrate strong problem solving, empathy, and teamwork, with a bachelor’s degree or equivalent experience.