Customer Experience Specialist – Signs & Orders

FASTSIGNS of West Metro, MN; Austin (CO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation and Holidays

Performance Bonus

Ongoing Training Opportunities

Job summary

FASTSIGNS #110201 is seeking a Customer Service Representative to join our team. You will be the first point of contact for current and prospective customers, addressing inquiries and guiding them through the FASTSIGNS experience.

You will learn to prepare estimates, process work orders and monitor timely delivery of finished orders, while contributing to daily team meetings and helping implement business and marketing plans.

Qualifications

• 2–3 years of retail or counter sales experience preferred.
• High school diploma or equivalent required.
• Outgoing, responsive and eager to learn with strong relationship-building skills.
• Excellent listening and organizational abilities.

Responsibilities

• Be the initial contact with current and prospective customers.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Participate in daily team meetings and support business and marketing plans.
• Interact with customers via email, telephone, in-person, and on-site visits.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Retail/counter sales

Outgoing & relationship-building

Listening & organization

Customer service excellence

Ability to work under pressure

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

FASTSIGNS #110201 is seeking a Customer Service Representative to join our team. You will be the first point of contact for current and prospective customers, addressing inquiries and guiding them through the FASTSIGNS experience.

You will learn to prepare estimates, process work orders and monitor timely delivery of finished orders, while contributing to daily team meetings and helping implement business and marketing plans.