Customer Experience Specialist — Service & Support

championhomes; Warner Robins (GA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. is seeking a Customer Service Representative to join our team in the York, NE region. You will be the first point of contact for customers, gather information, and record interview details into our system while supporting field contractors.

The ideal candidate will have strong attention to detail, excel at communication, and provide high levels of customer service. A working knowledge of Microsoft Office and prior experience in manufactured or modular housing is

Qualifications

• Must have working knowledge of Microsoft Office.
• Previous experience in manufactured/modular housing desired.

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Skills

Attention to detail

Customer service

Communication skills

Work ethic

Champion Operating Principles

Tools

Microsoft Office

Job description

Champion Home Builders, Inc. is seeking a Customer Service Representative to join our team in the York, NE region. You will be the first point of contact for customers, gather information, and record interview details into our system while supporting field contractors.

The ideal candidate will have strong attention to detail, excel at communication, and provide high levels of customer service. A working knowledge of Microsoft Office and prior experience in manufactured or modular housing is