Customer Experience Specialist - Service & Solutions

culligan-careers; Big Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Health insurance

Paid time off

Vacation

Employee discounts

Company‑paid training

Eligibility for annual recognition and

Job summary

McCardel Culligan is seeking an enthusiastic and dependable Customer Service Representative to serve as the friendly voice of our trusted brand. The role involves being a solution finder, relationship builder, and ambassador of clean, safe water in the communities we serve.

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. Successful candidates are detail‑oriented, organized, and possess strong interpersonal and

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem‑solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Excellent communication

Customer service experience

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

McCardel Culligan is seeking an enthusiastic and dependable Customer Service Representative to serve as the friendly voice of our trusted brand. The role involves being a solution finder, relationship builder, and ambassador of clean, safe water in the communities we serve.

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. Successful candidates are detail‑oriented, organized, and possess strong interpersonal and