Customer Service Representative

McCardel - Culligan; Alpena (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Employee discounts

Advancement opportunities

Job summary

McCardel Culligan is seeking a Customer Service Representative to be the friendly, trusted advisor to customers. You’ll handle calls, emails, and in-person interactions, process orders, schedule service visits, and resolve issues to ensure a positive experience.

Collaboration with sales, service, and delivery teams helps keep operations running smoothly. The role rewards organization, problem-solving, and a customer-first mindset with paid training, growth opportunities, and employee discounts.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, time management, and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and using company software and customer management systems.
• Positive attitude with a strong commitment to providing outstanding customer service.
• Ability to work both independently and as part of a team.

Responsibilities

• Deliver exceptional customer service through phone, email, and in-person interactions.
• Process customer orders, update account information, and accurately maintain customer records.
• Schedule service appointments and delivery routes while coordinating with the operations team.
• Assist customers with questions, product information, billing inquiries, and service requests.
• Build strong customer relationships by identifying needs and recommending additional products, services, or maintenance plans when appropriate.
• Resolve customer concerns professionally and efficiently, escalating issues when necessary.
• Maintain accurate documentation and ensure timely follow-up on customer requests.
• Collaborate with team members to provide a seamless customer experience.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

High school diploma

Tools

CRM software

Job description

Benefits:

• Employee discounts

Make a Difference Every Day

Do you enjoy helping people, solving problems, and creating positive customer experiences? At McCardel Culligan, our Customer Service Representatives are more than the friendly voice on the phone—they're trusted advisors who build relationships, coordinate solutions, and help families and businesses enjoy clean, high-quality water every day.

If you're organized, dependable, and passionate about delivering exceptional customer service, we'd love to hear from you.

About Us

For more than 85 years, Culligan has been a trusted leader in water treatment, providing innovative solutions that improve water quality for homes and businesses. At McCardel Culligan, we're passionate about delivering clean, safe, and great-tasting water while creating exceptional customer experiences. Our mission is simple: improve the well-being of every customer we serve.

Position Overview

As a Customer Service Representative, you'll play a key role in creating an outstanding experience for our customers. From answering questions and processing orders to scheduling service appointments and resolving concerns, you'll help ensure every customer interaction is professional, efficient, and positive.

Working closely with our sales, service, and delivery teams, you'll keep operations running smoothly while building lasting relationships with customers. This position is ideal for someone who enjoys multitasking, solving problems, and making a difference every day.

Key Responsibilities

• Deliver exceptional customer service through phone, email, and in-person interactions.
• Process customer orders, update account information, and accurately maintain customer records.
• Schedule service appointments and delivery routes while coordinating with the operations team.
• Assist customers with questions, product information, billing inquiries, and service requests.
• Build strong customer relationships by identifying needs and recommending additional products, services, or maintenance plans when appropriate.
• Resolve customer concerns professionally and efficiently, escalating issues when necessary.
• Maintain accurate documentation and ensure timely follow-up on customer requests.
• Collaborate with team members to provide a seamless customer experience.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, time management, and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and using company software and customer management systems.
• Positive attitude with a strong commitment to providing outstanding customer service.
• Ability to work both independently and as part of a team.

What We Offer

• Competitive hourly pay based on experience, between $18.00 - $20.00 per hour.
• Paid training and ongoing professional development.
• Employee discounts on Culligan water treatment products and services.
• Opportunities for advancement within a growing company.
• Supportive team environment where your contributions are valued and recognized.

Why Join McCardel Culligan?

At McCardel Culligan, we're more than a water company—we're a team dedicated to improving lives through better water and exceptional service.

As a Customer Service Representative, you'll be an important part of that mission. Every conversation you have helps build trust, strengthen customer relationships, and ensure families and businesses receive the outstanding service they've come to expect from McCardel Culligan.

We believe our employees are the key to our success. That's why we invest in training, encourage professional growth, and foster a workplace built on teamwork, integrity, and respect.