Customer Experience Specialist - Service Desk (Reception)

Volvo-Car; Dougherty (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Volvo Cars Dublin in Dublin, CA is seeking a friendly, professional Service Department Receptionist / Customer Experience Representative to greet customers and manage check-in and inquiries. You will be the first face customers see and will help direct them to the right Service Advisor in a fast-paced environment.

The role emphasizes excellent customer service, organization, and teamwork. Prior automotive experience is a plus but not required; training will be provided to learn our systems and

Qualifications

• Friendly, professional demeanor and good communication skills.
• Ability to handle phone calls and greet customers.
• Organized, punctual, and reliable in a busy environment.

Responsibilities

• Greet customers arriving at the Service Department.
• Answer incoming calls and direct to the correct department.
• Assist customers with general questions and service needs.
• Direct customers to their Service Advisor and assist with check-in.
• Help manage customer flow during busy service hours.
• Assist with scheduling and appointment-related tasks.
• Notify customers when vehicles are ready for pickup.
• Maintain a clean, welcoming reception area.
• Communicate professionally with staff and management.
• Ensure a positive customer experience from arrival to pickup.

Job description

Volvo Cars Dublin in Dublin, CA is seeking a friendly, professional Service Department Receptionist / Customer Experience Representative to greet customers and manage check-in and inquiries. You will be the first face customers see and will help direct them to the right Service Advisor in a fast-paced environment.

The role emphasizes excellent customer service, organization, and teamwork. Prior automotive experience is a plus but not required; training will be provided to learn our systems and