Service Receptionist & Customer Experience Pro

Volvo Cars Walnut Creek; Dublin (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Volvo Cars Dublin in Dublin, CA is seeking a friendly Service Department Receptionist / Customer Experience Representative to welcome customers and support service operations. You will handle calls, direct guests to a Service Advisor, and assist with check-in and scheduling in a fast-paced dealership environment.

The role emphasizes professionalism, positivity, teamwork, and a customer‑first mindset as you help deliver a seamless experience from arrival to vehicle pickup.

Qualifications

• Friendly and approachable
• Professional communication with customers
• Reliable, punctual, and team-oriented
• Organized and detail-oriented
• Able to multitask in a busy environment
• Comfortable learning new software
• Positive attitude and willingness to help
• Automotive or dealership experience is a plus but not required.

Responsibilities

• Greet and welcome customers arriving at the Service Department
• Answer incoming phone calls and direct customers to the appropriate department or Service Advisor
• Assist customers with general questions and service needs
• Direct customers to their Service Advisor and assist with the check-in process
• Help manage customer flow during busy service hours
• Assist with scheduling and appointment-related tasks
• Contact customers when their vehicles are ready for pickup
• Assist Service Advisors with administrative and customer-service responsibilities
• Maintain a clean, organized, and welcoming reception area
• Communicate professionally with customers, Service Advisors, Technicians, Parts, and Management
• Help ensure every customer receives a positive experience from arrival through vehicle pickup

Skills

Friendly

Professional communication

Reliable & punctual

Organized

Customer service mindset

Multi-tasking

Learn software quickly

Job description

Volvo Cars Dublin in Dublin, CA is seeking a friendly Service Department Receptionist / Customer Experience Representative to welcome customers and support service operations. You will handle calls, direct guests to a Service Advisor, and assist with check-in and scheduling in a fast-paced dealership environment.

The role emphasizes professionalism, positivity, teamwork, and a customer‑first mindset as you help deliver a seamless experience from arrival to vehicle pickup.