Customer Experience Specialist - Scientific Lab Services

Certified Group; Burbank (CA); On-site; USD 47,000 - 57,000; Full time

Job summary

Certified Group in Burbank, California, is seeking a Customer Service Representative to provide excellent customer support and manage daily client interactions.

In this role, you'll ensure effective communication between clients and laboratory teams, handle inquiries timely, and support sales efforts. A Bachelor’s degree and experience in customer relations are required. The position offers a starting pay of $25/hr, engaging work hours Monday to Friday from 8am to 5pm.

Qualifications

• 1+ years of experience in customer relations.
• Effective verbal and written communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Act as the primary interface between clients and the laboratory.
• Ensure timely handling of all customer inquiries.
• Monitor testing report due dates and inform customers of delays.

Skills

Customer Service

MS Office

Salesforce

Verbal Communication

Problem-Solving

Organizational Skills

Education

Bachelor’s degree in business or science

Job description

Certified Group in Burbank, California, is seeking a Customer Service Representative to provide excellent customer support and manage daily client interactions.

In this role, you'll ensure effective communication between clients and laboratory teams, handle inquiries timely, and support sales efforts. A Bachelor’s degree and experience in customer relations are required. The position offers a starting pay of $25/hr, engaging work hours Monday to Friday from 8am to 5pm.