Customer Experience Specialist (SAP & Salesforce)

Henkel Argentina S.A; Westlake (OH); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Work-Life Balance

Financial rewards: bonus and 401k

Family support and parental leave

Career growth and training

Descripción de la vacante

Henkel Adhesive Technologies is hiring in Westlake, OH for a Customer Service / Order Management role. You will act as the primary contact for assigned accounts through the order-to-cash lifecycle, building strong relationships and coordinating with Sales, Supply Chain, Pricing, and Logistics to resolve issues.

You will use SAP and Salesforce Service Cloud to review orders, manage inventory, pricing, shipment status, and delivery commitments while documenting actions and follow-ups.

Formación

• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related function.
• Experience with SAP and Salesforce Service Cloud preferred.
• Strong problem-solving, communication, and relationship-management skills.

Responsabilidades

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, escalate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

Conocimientos

Customer service

Account management

Order management

Supply chain

Communication

Relationship management

Cross-functional collaboration

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Salesforce Service Cloud

Descripción del empleo

Henkel Adhesive Technologies is hiring in Westlake, OH for a Customer Service / Order Management role. You will act as the primary contact for assigned accounts through the order-to-cash lifecycle, building strong relationships and coordinating with Sales, Supply Chain, Pricing, and Logistics to resolve issues.

You will use SAP and Salesforce Service Cloud to review orders, manage inventory, pricing, shipment status, and delivery commitments while documenting actions and follow-ups.