Specialist Customer Service Experience— United States, Westlake, OH, Adhesive Technologies

Henkel Argentina S.A; Westlake (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial rewards: bonus and 401k

Family support and parental leave

Career growth and training

Job summary

Henkel Adhesive Technologies is hiring in Westlake, OH for a Customer Service / Order Management role. You will act as the primary contact for assigned accounts through the order-to-cash lifecycle, building strong relationships and coordinating with Sales, Supply Chain, Pricing, and Logistics to resolve issues.

You will use SAP and Salesforce Service Cloud to review orders, manage inventory, pricing, shipment status, and delivery commitments while documenting actions and follow-ups.

Qualifications

• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related function.
• Experience with SAP and Salesforce Service Cloud preferred.
• Strong problem-solving, communication, and relationship-management skills.

Responsibilities

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, escalate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

Skills

Customer service

Account management

Order management

Supply chain

Communication

Relationship management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce Service Cloud

Job description

Adhesive Technologies Logistics / Supply Chain United States, Westlake, OH, OH Full Time Regular

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, escalate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

What makes you a good fit

• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related business function.
• Preferred hands-on experience with SAP and Salesforce Service Cloud.
• Strong problem-solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and customer focus.
• Experience working cross-functionally with Sales, Supply Chain, Logistics, and other business partners.
• French-speaking candidates strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

JOB ID:26102960

Job Locations:United States, OH, Westlake, OH