Customer Success Specialist - Order-to-Cash

Henkel Ltda; Bridgewater Township (NJ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance (hybrid work)

Financial: 401k matching and bonus

Family Support and scholarships

Career Growth and training

Job summary

Henkel Adhesive Technologies Administration in the United States (Bridgewater, NJ) is seeking an Administrative Assistant to serve as a customer advocate throughout the order-to-cash lifecycle. You will collaborate with Sales, Supply Chain, Pricing, and Logistics to resolve issues and ensure accurate documentation in Salesforce and SAP.

The role requires a HS Diploma, 3–5 years in related fields, and preferred experience with SAP, Salesforce Service Cloud, and EDI.

Qualifications

• Minimal education required: HS Diploma.
• 3-5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or related function.
• Hands-on experience with SAP, Salesforce Service Cloud, and EDI strongly preferred.
• Strong problem-solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and customer focus.
• Experience working cross-functionally with Sales, Supply Chain, Logistics, and other partners.
• Bilingual Spanish or French-speaking candidates preferred but not required.
• Bachelor's degree or equivalent professional experience preferred.

Responsibilities

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and internal partners to resolve issues.
• Manage customer interactions, cases, and account activities in Salesforce with timely follow-up and documentation.
• Use SAP to review and manage orders, inventory, pricing, shipments, and delivery commitments.
• Identify root causes of customer issues, escalate when necessary, and drive resolution to improve customer experience.
• Capture customer feedback and identify opportunities for process improvements.

Skills

Problem-solving

Communication

Relationship management

Multi-tasking

Education

HS Diploma

Bachelor’s degree or equivalent

Tools

SAP

Salesforce Service Cloud

EDI

Job description

Henkel Adhesive Technologies Administration in the United States (Bridgewater, NJ) is seeking an Administrative Assistant to serve as a customer advocate throughout the order-to-cash lifecycle. You will collaborate with Sales, Supply Chain, Pricing, and Logistics to resolve issues and ensure accurate documentation in Salesforce and SAP.

The role requires a HS Diploma, 3–5 years in related fields, and preferred experience with SAP, Salesforce Service Cloud, and EDI.