Customer Experience Specialist — Retail Store

Michaels; Plainview (NY); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels in Plainview, NY is hiring for a Store Team Member focused on delivering friendly, efficient service. You will help customers find products, ring up purchases, process returns, and participate in truck unloads and stocking.

The role supports omnichannel tasks (BOPIS, SFS) and adheres to SOPs and safety standards. Ideal candidates have retail or customer service experience and are able to stand for long periods.

Qualifications

• Retail and/or customer service experience preferred.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Skills

Retail/customer service experience

Cash handling

Framing knowledge

Job description

Michaels in Plainview, NY is hiring for a Store Team Member focused on delivering friendly, efficient service. You will help customers find products, ring up purchases, process returns, and participate in truck unloads and stocking.

The role supports omnichannel tasks (BOPIS, SFS) and adheres to SOPs and safety standards. Ideal candidates have retail or customer service experience and are able to stand for long periods.