Customer Experience Specialist - Retail Sales (Flexible Hours)

The TJX Companies, Inc.; Grand Rapids (MI); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a Customer Service oriented associate at HomeGoods in Grand Rapids, MI. You will deliver a highly satisfying customer experience, maintain a clean store, and support merchandise processing and loss-prevention efforts.

You’ll promote credit/loyalty programs, work across store areas as needed, and collaborate with peers to uphold company standards and safety. Prior retail experience is preferred and a flexible schedule is required.

Qualifications

• Customer service skills required.
• Flexible schedule to support business needs.
• Strong communication and organizational skills.
• Ability to multitask across duties.
• Adaptability to changing directions.
• Ability to lift heavy objects with or without accommodation.
• Team-oriented with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Model customer experience with internal and external customers.
• Ring purchases/returns and manage change per procedures.
• Promote credit and loyalty programs.
• Prepare merchandise for sales floor per standards.
• Maintain store cleanliness and recovery throughout the day.
• Support shrink reduction and safety initiatives.
• Adhere to labor laws and company policies.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multitasking

Adaptability

Strength (lift heavy objects)

Team collaboration

Retail experience

Job description

The TJX Companies, Inc. is seeking a Customer Service oriented associate at HomeGoods in Grand Rapids, MI. You will deliver a highly satisfying customer experience, maintain a clean store, and support merchandise processing and loss-prevention efforts.

You’ll promote credit/loyalty programs, work across store areas as needed, and collaborate with peers to uphold company standards and safety. Prior retail experience is preferred and a flexible schedule is required.