Customer Experience Specialist - Retail (Flexible Schedule)

The TJX Companies, Inc.; Bel Air (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Health insurance

Paid holidays/vacation

Life insurance

Referral bonuses

Employee assistance program

Job summary

The TJX Companies, Inc. in Bel Air, MD is seeking a Customer Experience Associate to deliver outstanding service across our Homesense store.

You will engage with customers, process transactions, and help maintain a clean, organized sales floor while supporting various departments to meet business needs. You will promote credit and loyalty programs, participate in safety and loss prevention efforts, and collaborate with peers to uphold store standards.

Qualifications

• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and following customer experience principles.
• Adhere to operating, merchandise, and loss prevention standards.
• Cross-train to work in multiple areas to support business needs.
• Accurately ring customer purchases/returns and manage change per procedures.
• Promote credit and loyalty programs.
• Maintain store cleanliness and organization and assist in floor recovery as needed.

Skills

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting ability

Teamwork

Job description

The TJX Companies, Inc. in Bel Air, MD is seeking a Customer Experience Associate to deliver outstanding service across our Homesense store.

You will engage with customers, process transactions, and help maintain a clean, organized sales floor while supporting various departments to meet business needs. You will promote credit and loyalty programs, participate in safety and loss prevention efforts, and collaborate with peers to uphold store standards.