Customer Experience Specialist (Retail)

Ross Stores, Inc.; Kettering (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to help ensure a positive shopping experience for customers. The role emphasizes greeting customers, maintaining a clean, organized store, and assisting with merchandise and checkout tasks while adhering to company standards.

Responsibilities include safety awareness, respectful interactions with customers and colleagues, and performing routine cleaning and stocking tasks to support daily store operations and merchandise presentation.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Ross Stores, Inc. is seeking a Retail Associate to help ensure a positive shopping experience for customers. The role emphasizes greeting customers, maintaining a clean, organized store, and assisting with merchandise and checkout tasks while adhering to company standards.

Responsibilities include safety awareness, respectful interactions with customers and colleagues, and performing routine cleaning and stocking tasks to support daily store operations and merchandise presentation.