Customer Experience Specialist — POS & Returns Expert

Nordstrom, Inc.; Des Peres, Northern (MO, KY); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k and Retirement

Merchandise discount

PTO and Holidays

Job summary

Nordstrom, Inc. is seeking a customer‑focused team member to provide friendly service, resolve returns, support order pickup, and process transactions with accuracy. You will mentor new employees on the register and uphold security standards for customer information.

Hours vary based on business needs, including evenings and weekends. The role emphasizes relationship building with customers and teammates, plus proficiency with multiple operating systems to support busy store operations.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Clear, effective communication and interpersonal skills.
• Ability to train and deliver POS/register training to onboard new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team‑focused environment.
• Protect the security and privacy of customer information through education and compliance.

Skills

Relationship building

Customer service

Communication

Multi-tasking

Training new hires

Tools

POS systems

Store systems

MS Windows

iOS/Android

Job description

Nordstrom, Inc. is seeking a customer‑focused team member to provide friendly service, resolve returns, support order pickup, and process transactions with accuracy. You will mentor new employees on the register and uphold security standards for customer information.

Hours vary based on business needs, including evenings and weekends. The role emphasizes relationship building with customers and teammates, plus proficiency with multiple operating systems to support busy store operations.