Customer Experience Specialist - Paid Training & Growth

Zolidco; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco in Los Angeles is seeking a Customer Service Officer to assist customers, respond to inquiries, and support positive customer relationships. You will help customers with questions about products and services, and contribute to a welcoming experience.

Ideal candidates have strong communication, a friendly, professional demeanor, and the ability to multitask and stay organized in a team setting. Training is provided, with opportunities for career advancement and ongoing mentorship.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Assist customers with questions regarding products and services.
• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Communicate promotional information clearly and professionally.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and recurring questions with appropriate team members.
• Support customer engagement and business development activities.
• Collaborate with team members to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Zolidco in Los Angeles is seeking a Customer Service Officer to assist customers, respond to inquiries, and support positive customer relationships. You will help customers with questions about products and services, and contribute to a welcoming experience.

Ideal candidates have strong communication, a friendly, professional demeanor, and the ability to multitask and stay organized in a team setting. Training is provided, with opportunities for career advancement and ongoing mentorship.