Customer Experience Specialist | Paid Training & Growth

Dutuc; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc in Boston is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. You will listen to customer needs, offer appropriate solutions, and maintain accurate records while collaborating with the team to ensure a welcoming and positive interaction.

Previous customer service experience is a plus, and you will receive paid training and opportunities for professional development

Qualifications

• Strong communication and interpersonal skills are required.
• Customer-focused attitude with ability to listen and respond effectively.
• Proactive problem solving and relationship-building abilities.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen to customer needs and recommend appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback with the team.
• Help create a welcoming and positive customer experience.
• Collaborate with team to support customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication

Customer-focused

Listening

Problem solving

Multitasking

Reliable

Education

High school diploma or equivalent

Job description

Dutuc in Boston is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. You will listen to customer needs, offer appropriate solutions, and maintain accurate records while collaborating with the team to ensure a welcoming and positive interaction.

Previous customer service experience is a plus, and you will receive paid training and opportunities for professional development