Customer Experience Specialist - Paid Training & Growth

Moodreact; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is hiring a friendly Customer Service Representative to assist customers, answer questions, and deliver professional support throughout the experience. This role suits someone who enjoys people, resolves routine concerns, and builds positive relationships.

You will handle inquiries about products and services, share information clearly, maintain records, and collaborate with teammates to meet service goals while contributing to a welcoming customer journey.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Active listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Organized with multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers.
• Experience in customer service, retail, hospitality, or sales is a plus.

Responsibilities

• Assist customers with questions regarding products and services.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Support follow-ups and relationship-building activities.
• Identify opportunities to recommend products based on customer needs.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback with the appropriate team.
• Support customer engagement and promotional initiatives.
• Collaborate with team members to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Communication skills

Customer-centric

Active listening

Positive attitude

Multitasking

Reliability

Customer interaction

Experience in CS/retail/hospitality/s;

Education

High school diploma or equivalent

Job description

Moodreact is hiring a friendly Customer Service Representative to assist customers, answer questions, and deliver professional support throughout the experience. This role suits someone who enjoys people, resolves routine concerns, and builds positive relationships.

You will handle inquiries about products and services, share information clearly, maintain records, and collaborate with teammates to meet service goals while contributing to a welcoming customer journey.