Customer Care Agent - Paid Training & Career Growth

Moodreact; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is a full-service maintenance company seeking a Call Center Agent to assist customers, answer questions, and provide product and service information. You will support customer engagement initiatives and maintain professional, courteous communication on every call.

The role emphasizes strong listening and problem-solving skills, with paid training and opportunities for career advancement in a collaborative, safety-conscious environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Provide accurate information about products and services.
• Assist customers with routine questions and service requests.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and activities.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with team members to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Friendly demeanor

Customer-focused

Problem solving

Organizational skills

Multitasking

Learnable

Education

High school diploma

Job description

Moodreact is a full-service maintenance company seeking a Call Center Agent to assist customers, answer questions, and provide product and service information. You will support customer engagement initiatives and maintain professional, courteous communication on every call.

The role emphasizes strong listening and problem-solving skills, with paid training and opportunities for career advancement in a collaborative, safety-conscious environment.