Customer Experience Specialist — One-Call Resolution

Alamar Uniforms; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Flexible benefits

Employee discount

Vacation and personal time

Paid holidays

Tuition reimbursement

Day shifts only

Daily pay

Job summary

Galls, LLC is seeking a Customer Experience Representative to serve as the front-line for all inbound customer needs. The role aims for one-call resolution and accurate, helpful information to expedite the customer experience.

You will provide outstanding service via phone and email, capture orders and pricing, handle invoice requests and returns, and support promotions and order corrections. Prior call center or customer service experience is preferred.

Qualifications

• 1–3 years of customer service, call center preferred.
• Effective in building and maintaining positive customer relations.
• Excellent written and verbal communication skills.
• Ability to manage time and prioritize multiple responsibilities.
• Strong PC skills (Knowledge base, Internet, Microsoft Office, GQ, and Outlook).
• Problem solving skills.

Responsibilities

• Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
• Assess customer needs and provide requested information to customer in an effective verbal and written format.
• Provide all available products and pricing to the customer so they can make an informed purchasing decision.
• Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
• Provide positive and quality customer service through one-call resolution.
• Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
• Aid in escalated transfers by providing accurate & detailed information to ensure customer resolution.
• Understand and execute web promotions and specials sales outlined in current catalogs
• Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. warranty guidelines, pricing, return orders, shipment delays and product concerns)
• Efficiently maintain ID verification process for restricted items

Skills

Customer service

Call center experience

Communication skills

Time management

PC skills

Problem solving

Microsoft Office

Outlook

Tools

Microsoft Office

Outlook

Job description

Galls, LLC is seeking a Customer Experience Representative to serve as the front-line for all inbound customer needs. The role aims for one-call resolution and accurate, helpful information to expedite the customer experience.

You will provide outstanding service via phone and email, capture orders and pricing, handle invoice requests and returns, and support promotions and order corrections. Prior call center or customer service experience is preferred.