Customer Experience Specialist: Onboarding & Case Management

Dow; Honolulu (HI); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Experience professional in Hawaii to manage customer channels, onboard new customers, and maintain strong relationships. The role includes handling contracts and disputes and collaborating with teams to provide exceptional service within the Maersk environment.

Ideal candidates will have experience in related roles or relevant education, with the ability to apply practical methods to daily processes and influence service outcomes.

Formación

• Experience in a related area or practical knowledge obtained via advanced education.

Responsabilidades

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Descripción del empleo

Maersk is seeking a Customer Experience professional in Hawaii to manage customer channels, onboard new customers, and maintain strong relationships. The role includes handling contracts and disputes and collaborating with teams to provide exceptional service within the Maersk environment.

Ideal candidates will have experience in related roles or relevant education, with the ability to apply practical methods to daily processes and influence service outcomes.