Customer Experience Specialist - On-Site Plumbing & HVAC

Seaway Plumbing Inc; Princeton (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Seaway Plumbing, Inc. in Princeton, FL is seeking a Customer Service Representative (CSR) to join our growing family-owned team.

This on-site, full-time role focuses on delivering a five-star customer experience by handling inbound calls, scheduling plumbing and HVAC service, and coordinating with technicians and office staff. You'll maintain accurate records in ServiceTitan, stay calm under pressure, and help drive community outreach events.

Qualifications

• Experience in customer service, preferably in home services.
• Experience with ServiceTitan or similar service-management software.
• Bilingual English/Spanish required.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound customer calls with professionalism and empathy.
• Schedule plumbing and HVAC service appointments.
• Dispatch technicians and coordinate with office staff.
• Communicate technician arrival times to customers.
• Maintain accurate customer records in ServiceTitan.
• Support daily office operations and administrative tasks.
• Coordinate community outreach events.

Skills

Customer service

Phone etiquette

Bilingual (English/Spanish)

Multitasking

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Seaway Plumbing, Inc. in Princeton, FL is seeking a Customer Service Representative (CSR) to join our growing family-owned team.

This on-site, full-time role focuses on delivering a five-star customer experience by handling inbound calls, scheduling plumbing and HVAC service, and coordinating with technicians and office staff. You'll maintain accurate records in ServiceTitan, stay calm under pressure, and help drive community outreach events.