Customer Service Representative (CSR)

Seaway Plumbing Inc; Princeton (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Seaway Plumbing, Inc. in Princeton, FL is seeking a Customer Service Representative (CSR) to join our growing family-owned team.

This on-site, full-time role focuses on delivering a five-star customer experience by handling inbound calls, scheduling plumbing and HVAC service, and coordinating with technicians and office staff. You'll maintain accurate records in ServiceTitan, stay calm under pressure, and help drive community outreach events.

Qualifications

• Experience in customer service, preferably in home services.
• Experience with ServiceTitan or similar service-management software.
• Bilingual English/Spanish required.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound customer calls with professionalism and empathy.
• Schedule plumbing and HVAC service appointments.
• Dispatch technicians and coordinate with office staff.
• Communicate technician arrival times to customers.
• Maintain accurate customer records in ServiceTitan.
• Support daily office operations and administrative tasks.
• Coordinate community outreach events.

Skills

Customer service

Phone etiquette

Bilingual (English/Spanish)

Multitasking

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Customer Service Representative (CSR)

Plumbing & HVAC | Family-Owned | Growth Opportunity

Location: Princeton, FL (On-Site)
Employment Type: Full-Time

Join a company that's building something bigger.

For over 25 years, Seaway Plumbing, Inc. has been one of South Florida's most trusted plumbing companies. Today, we're entering our next chapter by expanding into HVAC and growing through strategic acquisitions across South Florida.

We're looking for an exceptional Customer Service Representative who understands that every phone call is an opportunity to create an outstanding customer experience.

If you're organized, personable, thrive in a fast-paced environment, and enjoy helping people, we'd love to meet you.

What You'll Do

• Answer inbound customer calls with professionalism and empathy
• Schedule plumbing and HVAC service appointments
• Dispatch technicians efficiently throughout the day
• Communicate with customers regarding technician arrival times
• Resolve customer concerns while delivering a five-star experience
• Maintain accurate customer records in ServiceTitan
• Coordinate with service technicians and office staff
• Support daily office operations and administrative tasks
• Coordinate community outreach events

We're Looking For Someone Who

• Loves helping people and solving problems
• Has outstanding phone etiquette and communication skills
• Stays calm under pressure and can multitask effectively
• Is dependable, punctual, and detail-oriented
• Learns new software quickly
• Works well in a team environment
• Takes pride in providing exceptional customer service

Preferred Qualifications

• Customer service experience (home services is required)
• Experience with ServiceTitan
• Bilingual (English/Spanish) is necessary
• High school diploma or equivalent

About Seaway Plumbing

We're more than a plumbing company—we're building South Florida's next premier home services brand. Our team is committed to professionalism, integrity, and delivering an exceptional customer experience every day.

If you want more than just a job and are looking for a company where you can build a career, we'd love to hear from you.

Company Description

Specialties
We specialize in residential, commercial, industrial, and service-based plumbing. Provide Emergency Plumbing Services 24/7. Experience, Knowledge, and Commitment, are three words synonymous with us. We are dedicated to offering you the best service anywhere. We have the latest technology to get the job done, and our staff is well trained in its use. We make sure the job gets done right the first time and without any problems. Call us today!