Customer Experience Specialist (On-Site NYC/SF)

Middesk; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Middesk is seeking a Customer Experience - Support Associate to ensure customers continually derive value from our product. You will respond to questions, troubleshoot issues, and act as the voice of the customer to internal teams.

This role emphasizes in-person collaboration and delivering best-in-class support. Ranked for its growth and customer focus, Middesk values proactive communicators who can manage expectations across time zones and work PST hours while onsite in NYC or SF, five days a

Qualifications

• Bachelor’s degree or equivalent work experience.
• Flexibility with changing duties and responsibilities.
• Strong time management and prioritization skills.
• Proactive communication and ability to manage across time zones.
• Excellent research, critical thinking and customer service abilities.
• Detail-oriented with judgment to make decisions using available resources.

Responsibilities

• Become an expert in Middesk products and be a go-to resource for customers and colleagues.
• Handle customer questions from start to finish autonomously.
• Use email, video calls and phone to help customers optimize their use of Middesk products, including onboarding and ongoing support.
• Contribute to internal and external product documentation.
• Collaborate with EPD and GTM teams to implement new products and improve processes.

Skills

Time management

Proactive communication

Customer service

Research and critical thinking

Attention to detail

Education

Bachelor’s degree or equivalent

Job description

Middesk is seeking a Customer Experience - Support Associate to ensure customers continually derive value from our product. You will respond to questions, troubleshoot issues, and act as the voice of the customer to internal teams.

This role emphasizes in-person collaboration and delivering best-in-class support. Ranked for its growth and customer focus, Middesk values proactive communicators who can manage expectations across time zones and work PST hours while onsite in NYC or SF, five days a