Customer Experience Specialist — On-site, Growth‑Oriented

Uline Inc.; Tacoma (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance + 401(k) with 6% mat.

Bonus programs

Paid holidays & PTO

Tuition assistance

Modern facilities

Fitness center

Job summary

Uline is seeking a Customer Service Representative at our Washington branch in Lacey, WA. The role offers on-site, full-time hours with pay ranging from $25 to $30 per hour, plus significant growth and earning potential through bonus programs.

You will build customer relationships, provide solutions, and deliver legendary service in a fast-paced environment. Expect on-the-job training, opportunities to advance within a family-owned company, and access to benefits such as health insurance, 401(k)

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Service Representative at our Washington branch in Lacey, WA. The role offers on-site, full-time hours with pay ranging from $25 to $30 per hour, plus significant growth and earning potential through bonus programs.

You will build customer relationships, provide solutions, and deliver legendary service in a fast-paced environment. Expect on-the-job training, opportunities to advance within a family-owned company, and access to benefits such as health insurance, 401(k)