Customer Experience Specialist - Night Shifts & Flexible Schedule

Alyrica Networks Inc; Philomath (OR); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Alyrica Networks Inc in Philomath, Oregon is seeking a full-time Customer Service Representative. The CSR is responsible for providing service information and resolving issues for customers while maintaining excellent service standards.

The ideal candidate will possess strong communication skills and be able to handle customer inquiries effectively. Benefits include health and dental insurance, 401(k), and paid time off.

Qualifications

• 1 year of customer service experience preferred.
• 1 year of technical support experience preferred.
• Typing speed of 35 wpm minimum required.

Responsibilities

• Manage incoming calls and customer service inquiries.
• Make outbound calls to potential customers.
• Perform basic network troubleshooting.
• Maintain documentation of all calls.
• Be reachable for network emergencies.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Typing Speed

Education

High school or equivalent

Job description

Alyrica Networks Inc in Philomath, Oregon is seeking a full-time Customer Service Representative. The CSR is responsible for providing service information and resolving issues for customers while maintaining excellent service standards.

The ideal candidate will possess strong communication skills and be able to handle customer inquiries effectively. Benefits include health and dental insurance, 401(k), and paid time off.