Client Services Supervisor

SPS North America; Irvine (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with match

Paid Time Off

Career Growth opportunities

Bonuses for referrals

Job summary

SPS North America is seeking a Client Services Supervisor to oversee multiple sites, ensuring on-time service delivery and strong client relationships. You will manage staff, maintain SLA adherence, and act as the main on-site liaison with the Client Service Manager.

Travel locally as needed and coach the team toward operational excellence. The role requires a solid background in operations, staff supervision, and a professional approach to customer service.

Qualifications

• Experience managing multiple sites and staff in a client-facing environment.
• Proven ability to develop strong relationships with executives and teams.
• Strong communication, scheduling, and operational oversight skills.

Responsibilities

• Oversee daily service delivery across client sites and ensure SLAs are met with our client Amazon.
• Lead and coach staff, manage performance, and coordinate scheduling.
• Serve as primary on-site client contact and uphold SPS policies and standards.
• Attend meetings, manage escalations, and drive process improvements for operations.
• Collaborate with the Client Service Manager to align objectives and reporting.

Skills

Staff management

Client relationship building

Operations management

Communication

Education

High School Diploma

Bachelor’s Degree preferred

Job description

TheClient Services Supervisor will manage multiple reception and mailroom sites (Business Service Centers). The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. TheCSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

What We're Looking For:

• Extremely good attendance and punctuality on-site is essential for this role.
• Ensuring scheduling of staff is accurate and meets clients' needs
• Ensuring sites are up and running per the service level agreement with our client, Amazon
• In-depth understanding of staff's standard operating procedures
• Light training/coaching of staff
• Consistent and professional verbal and written communication
• Precise and concise communications to staff and manager
• Professional development and performance discussions with staff
• Regularly attend meetings and taking on projects to expand and improve the quality of operations
• Reporting all escalations out of scope to the client service manager
• Results-oriented.
• Excellent English written and oral communication skills.
• Expert in customer service skills, professional attitude and appearance.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred.
• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/ supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Driven by client satisfaction, with proven track record of diplomacy and ownership.
• Strong team approach to account management.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$28.88 - $29.50 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.