Customer Experience Specialist: CAD & Admin Support

Harmar; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Harmar Mobility in Florida is seeking a Customer Service Representative to be the friendly voice supporting customers, dealers, and visitors. You’ll handle inquiries, coordinate CAD drawings with the Drafting Team, and ensure documentation and warranty data are accurately tracked.

If you’re organized, tech‑savvy, and passionate about helping people, this role offers top pay, strong benefits, and real opportunities to grow with a company committed to lifting lives.

Qualifications

• Minimum 1 year of customer service experience.
• Strong interpersonal and written communication skills.
• Experience with CRM systems.
• Salesforce and Syspro experience preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Respond to customer inquiries professionally and timely.
• Coordinate CAD drawings with the Drafting Team.
• Maintain relationships with customers and dealers, ensuring documentation is uploaded.
• Monitor and respond to voicemails and emails daily.
• Enter and maintain warranty info in the Syspro ERP.
• Keep customer records and files organized and up to date.
• Prepare and distribute customer communications and reports.
• Provide administrative support including basic accounting.
• Collaborate with cross-functional teams to meet department goals.
• Take on additional duties and special projects as needed.

Skills

Customer service

CRM usage

Verbal communication

Written communication

Organizational skills

Tools

Salesforce

Syspro

Microsoft Office

Job description

Harmar Mobility in Florida is seeking a Customer Service Representative to be the friendly voice supporting customers, dealers, and visitors. You’ll handle inquiries, coordinate CAD drawings with the Drafting Team, and ensure documentation and warranty data are accurately tracked.

If you’re organized, tech‑savvy, and passionate about helping people, this role offers top pay, strong benefits, and real opportunities to grow with a company committed to lifting lives.