Customer Experience Specialist - Loan Process & Support

Frontier Farm Credit; Harlan (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Life and disability insurance

Job summary

Frontier Farm Credit in Iowa seeks a Customer Experience Specialist to guide customers through the loan process and related product delivery from application to closing. You will be the main point of contact across phone, in person, and digital channels, delivering exceptional service and support.

You will document interactions, promote core products, and assist with sales support while coordinating with teammates and handling monetary activities and payments.

Qualifications

• Two years of customer service experience or equivalent.
• Experience in loan processing and office operations preferred.

Responsibilities

• Guide customers through the loan process and product delivery from application to closing.
• Document customer interactions and promote core products while assisting with sales support.
• Coordinate loan applications and maintain office operations (invoicing, records).

Skills

Customer service

Education

Associate's Degree in Business/Finance or related

Job description

Frontier Farm Credit in Iowa seeks a Customer Experience Specialist to guide customers through the loan process and related product delivery from application to closing. You will be the main point of contact across phone, in person, and digital channels, delivering exceptional service and support.

You will document interactions, promote core products, and assist with sales support while coordinating with teammates and handling monetary activities and payments.