Remote Part-Time Customer Experience Associate I + Equity

Wisetack; United States; Remote; USD 28,000 - 40,000; Part time

Job summary

Wisetack in the United States is seeking a part-time Customer Experience Associate I to help borrowers navigate financing with clarity and empathy. This AI-forward team values curiosity, adaptability, and practical problem solving, and supports growth while protecting consumer trust in high-stakes conversations.

You will handle borrower questions by phone and online, contribute to improving processes with feedback, and collaborate across teams to resolve issues quickly.

Qualifications

• Bachelor’s degree preferred.
• 2+ years in customer support or similar role.
• Experience using AI tools to improve workflows.
• Comfortable supporting customers by phone in high-volume environments.
• Strong verbal and written communication skills.

Responsibilities

• Deliver exceptional borrower support by phone and other channels with clarity, empathy, and accuracy.
• Follow lending requirements and company policies while identifying risks or issues.
• Own borrower issues from first contact through resolution and coordinate across teams.
• Identify recurring pain points and share insights to improve processes and docs.
• Use AI tools to improve speed, quality, and outcomes while protecting privacy and trust.

Skills

Customer empathy

Verbal communication

Written communication

AI tools familiarity

Phone support

Weekend availability

Education

Bachelor's degree

Tools

Salesforce

Zendesk

Job description

Wisetack in the United States is seeking a part-time Customer Experience Associate I to help borrowers navigate financing with clarity and empathy. This AI-forward team values curiosity, adaptability, and practical problem solving, and supports growth while protecting consumer trust in high-stakes conversations.

You will handle borrower questions by phone and online, contribute to improving processes with feedback, and collaborate across teams to resolve issues quickly.