Customer Experience Specialist — Insurance Claims (On‑Site)

Sedgwick; Bartlesville (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Sedgwick in Bartlesville, OK is hiring a Service Center Representative to be the first point of contact for policyholders during important moments. This on-site role emphasizes clear, compassionate support and accurate data entry in our claims system.

You’ll guide customers through documentation, timelines, and claim status while collaborating with a team to deliver outstanding service. A high school diploma and at least one year of customer service experience are preferred; MS Office skills are

Qualifications

• High school diploma or GED required; college courses preferred.
• At least one year of customer service experience (insurance or call center preferred).
• Knowledge of medical terminology and claims processes.

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Knowledge of medical terminology

Understanding of claims management

Strong communication skills

Microsoft Office

Multitasking abilities

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick in Bartlesville, OK is hiring a Service Center Representative to be the first point of contact for policyholders during important moments. This on-site role emphasizes clear, compassionate support and accurate data entry in our claims system.

You’ll guide customers through documentation, timelines, and claim status while collaborating with a team to deliver outstanding service. A high school diploma and at least one year of customer service experience are preferred; MS Office skills are