Customer Experience Specialist – Inbound Support

Travelers Canada; Virginia (MN); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Job summary

Travelers is seeking a Customer Service Associate to be the first contact for customers, agents, brokers and internal partners. You will handle a high volume of inquiries via inbound calls, emails, and chats while delivering accurate information and resolving needs with empathy.

The role offers opportunity to grow skills in communication, product and system knowledge, with a focus on documentation accuracy and positive customer experience.

Qualifications

• Prior customer service experience.
• Strong verbal and written communication skills with empathy.
• Ability to navigate multiple systems simultaneously.
• Ability to analyze information and think critically.

Responsibilities

• Handle a high volume of inbound inquiries via calls, emails, chats and other methods.
• Provide accurate information and resolve customer needs with empathy.
• Document interactions in the appropriate systems following guidelines.

Skills

Customer service

Communication

Technology navigation

Problem solving

Time management

Education

High school diploma or GED

Tools

CRM software

MS Office

Job description

Travelers is seeking a Customer Service Associate to be the first contact for customers, agents, brokers and internal partners. You will handle a high volume of inquiries via inbound calls, emails, and chats while delivering accurate information and resolving needs with empathy.

The role offers opportunity to grow skills in communication, product and system knowledge, with a focus on documentation accuracy and positive customer experience.