Customer Experience Specialist: Inbound Support

Generac Power Systems, Inc.; Sussex (WI); Vor Ort; USD 19.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bilingual Spanish

Zusammenfassung

Generac Power Systems, Inc. is seeking a Customer Service Representative to deliver exceptional customer care and act as a point of contact across departments. You will resolve inquiries, document interactions in real time, and support customers via email, phone, text or chat.

Strong communication and problem-solving skills are essential, with a minimum of one year in a customer service role. The position may require occasional overtime and configuration of Outlook and calendar tasks.

Qualifikationen

• Minimum of 1 year in a customer service role.
• Excellent verbal and written communication skills.
• Ability to de-escalate and resolve issues effectively.
• Proactive and attentive to customer needs.
• Comfort with data entry and using multiple systems.

Aufgaben

• Handle customer interactions via email, phone, text or chat.
• Document all customer interactions in real time.
• Meet or exceed customer satisfaction metrics.
• Coordinate with departments to resolve inquiries.
• Maintain Outlook inbox, calendar, and tasks; data entry.
• Occasionally provide overtime support as needed.
• Utilize tools to find accurate information for customers.

Kenntnisse

Customer service

Communication

De-escalation

Problem solving

Team collaboration

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Outlook

Teams

Jobbeschreibung

Generac Power Systems, Inc. is seeking a Customer Service Representative to deliver exceptional customer care and act as a point of contact across departments. You will resolve inquiries, document interactions in real time, and support customers via email, phone, text or chat.

Strong communication and problem-solving skills are essential, with a minimum of one year in a customer service role. The position may require occasional overtime and configuration of Outlook and calendar tasks.