Customer Experience Specialist - In-Store

Domino; Aurora (CO); On-site; USD 24,000 - 36,000; Full time

Job summary

Domino’s Pizza is seeking a Store Customer Service Rep to answer phones and assist customers with carryout orders. You will be expected to maintain a professional image, know the menu well, and follow the WOW steps to delight customers.

Responsibilities include confirming orders, verifying name and address, and ensuring orders are prepared correctly before baking. This role emphasizes polite communication and efficient service in a fast-paced environment.

Qualifications

• Polite and courteous customer service is required.
• Knowledge of menu items to answer questions confidently.
• Clear and friendly communication over the phone and in person.

Responsibilities

• Answer the phone and assist carryout customers.
• Maintain professional appearance and comply with company standards.
• Demonstrate the WOW steps: apologize, provide what the customer wants, offer something extra.
• Repeat orders to confirm accuracy; verify name and address.
• Ensure orders are only sent to the oven when ready and properly prepared.

Skills

Customer service

Menu knowledge

Polite communication

Telephone etiquette

Job description

Domino’s Pizza is seeking a Store Customer Service Rep to answer phones and assist customers with carryout orders. You will be expected to maintain a professional image, know the menu well, and follow the WOW steps to delight customers.

Responsibilities include confirming orders, verifying name and address, and ensuring orders are prepared correctly before baking. This role emphasizes polite communication and efficient service in a fast-paced environment.