Customer Experience Specialist - Home Services Scheduler

Superior Air Duct; Brighton Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Superior Air Duct in New Brighton, PA is seeking a friendly, organized office coordinator for a full-time, on-site role. You will be the first contact for homeowners and businesses booking duct and dryer vent cleaning, answering calls, scheduling, and coordinating with technicians in the field.

The ideal candidate has customer service experience and strong phone, email, and computer skills to maintain a smooth, responsive office flow.

Qualifications

• Customer service experience (home services or call center a plus).
• Strong phone, email, and computer skills.

Responsibilities

• Answer inbound calls and respond to inquiries.
• Schedule appointments for duct and dryer vent cleaning.
• Follow up with customers to ensure satisfaction.
• Coordinate with technicians in the field to align schedules.

Skills

Customer service

Phone skills

Email communication

Computer literacy

Job description

Superior Air Duct in New Brighton, PA is seeking a friendly, organized office coordinator for a full-time, on-site role. You will be the first contact for homeowners and businesses booking duct and dryer vent cleaning, answering calls, scheduling, and coordinating with technicians in the field.

The ideal candidate has customer service experience and strong phone, email, and computer skills to maintain a smooth, responsive office flow.