Customer Experience Specialist (Home Improvement)

Lowe's; Sherman (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to warmly greet customers, help them locate products, and provide friendly, knowledgeable service to solve home improvement challenges.

The role involves assisting in various store departments, loading merchandise when needed, and ensuring customer needs are met while maintaining strong product knowledge and teamwork. A part-time option is available, with opportunities to grow and gain new skills.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Basic math

Standing tolerance

Lifting 25 lbs

Education

Tools

Smartphones

Tablets

POS systems

Job description

Lowe's is seeking a Customer Service Associate to warmly greet customers, help them locate products, and provide friendly, knowledgeable service to solve home improvement challenges.

The role involves assisting in various store departments, loading merchandise when needed, and ensuring customer needs are met while maintaining strong product knowledge and teamwork. A part-time option is available, with opportunities to grow and gain new skills.