Customer Experience Specialist - Hardware & Growth

Spokane Hardware Supply, Inc.; Spokane, Washington (WA, District of Columbia); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Employee Discount

Friends and Family Discount

Job summary

Spokane Hardware Supply, Inc. in Spokane, WA is seeking a customer-facing sales/support professional for a Monday–Friday, 8am–5pm role with no weekends.

You will greet customers on the showroom floor, handle inquiries by phone and email, process sales orders, issue credits, and support outside sales with quotes and order entry. The position emphasizes strong communication and problem-solving in a hardware environment.

Qualifications

• Two years of experience in Sales, Customer Service, or Project Management.
• OR one year in Hardware, Construction, Distribution, Millwork or Interior Design industries.
• High School diploma or General Education Degree.
• Ability to clearly and effectively communicate and understand written and oral instructions.
• Ability to lift objects weighing up to 50lbs regularly.
• Ability to stand and walk throughout the workday.
• Multitask and prioritize accordingly.
• PC and software proficiency for data entry and utilization of sales programs.

Responsibilities

• Clearly and effectively communicate with customers in person on our showroom floor.
• Professionally deal with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
• Process sales orders, generate purchase orders, and issue credits for customers
• Assists outside sales in day-to-day functions including order entry, quote entry and other duties as needed
• Engage in face-to-face interaction with customers
• Regularly engaging in on-the-job training, keeping informed of new product information and market trends in the hardware industry and attend product knowledge meetings
• Assist customers while exhibiting a positive, insightful, and friendly attitude with all customers, vendors, and peers at Spokane Hardware Supply, Inc.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma/GED

Tools

Sales software

Data entry

PC proficiency

Job description

Spokane Hardware Supply, Inc. in Spokane, WA is seeking a customer-facing sales/support professional for a Monday–Friday, 8am–5pm role with no weekends.

You will greet customers on the showroom floor, handle inquiries by phone and email, process sales orders, issue credits, and support outside sales with quotes and order entry. The position emphasizes strong communication and problem-solving in a hardware environment.