Customer Service Rep

Spokane Hardware Supply, Inc.; Spokane, Washington (WA, District of Columbia); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Employee Discount

Friends and Family Discount

Job summary

Spokane Hardware Supply, Inc. in Spokane, WA is seeking a customer-facing sales/support professional for a Monday–Friday, 8am–5pm role with no weekends.

You will greet customers on the showroom floor, handle inquiries by phone and email, process sales orders, issue credits, and support outside sales with quotes and order entry. The position emphasizes strong communication and problem-solving in a hardware environment.

Qualifications

• Two years of experience in Sales, Customer Service, or Project Management.
• OR one year in Hardware, Construction, Distribution, Millwork or Interior Design industries.
• High School diploma or General Education Degree.
• Ability to clearly and effectively communicate and understand written and oral instructions.
• Ability to lift objects weighing up to 50lbs regularly.
• Ability to stand and walk throughout the workday.
• Multitask and prioritize accordingly.
• PC and software proficiency for data entry and utilization of sales programs.

Responsibilities

• Clearly and effectively communicate with customers in person on our showroom floor.
• Professionally deal with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
• Process sales orders, generate purchase orders, and issue credits for customers
• Assists outside sales in day-to-day functions including order entry, quote entry and other duties as needed
• Engage in face-to-face interaction with customers
• Regularly engaging in on-the-job training, keeping informed of new product information and market trends in the hardware industry and attend product knowledge meetings
• Assist customers while exhibiting a positive, insightful, and friendly attitude with all customers, vendors, and peers at Spokane Hardware Supply, Inc.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma/GED

Tools

Sales software

Data entry

PC proficiency

Job description

Spokane Hardware Supply, Inc. serves the wholesale and retail hardware markets, specializing in decorative and builder’s hardware, as well as Architectural Hardware/Division 8 projects. Headquartered in Spokane, WA, we focus on providing our customers with the highest quality products and providing our employees with opportunities to be challenged and grow. As a 4th generation family-owned business, we are looking for an individual who wants to be empowered and grow their career.

THE ROLE:

$17-$25/hr DOE, Monday-Friday 8am - 5pm – No Weekends!

• Clearly and effectively communicate with customers in person on our showroom floor.
• Professionally deal with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
• Process sales orders, generate purchase orders, and issue credits for customers
• Assists outside sales inday-to-day functions including order entry, quote entry and other duties as needed
• Engage in face-to-face interaction with customers
• Regularly engaging in on-the-job training, keeping informed of new product information and market trends in the hardware industry and attend product knowledge meetings
• Assist customers while exhibiting a positive, insightful, and friendly attitude with all customers, vendors, and peers at Spokane Hardware Supply, Inc.

CHARACTERISTICS OF SUCCESS:

Strong customer service and communication skills, ability to meet demanding timelines, energetic, detail-oriented, critical thinker, seeks input from others, ability to multitask, , strong problem solving, organized, self-starter.

QUALIFICATIONS:

A minimum of two years of experience in Sales, Customer Service, or Project Management

OR

A minimum of one years of experience in the Hardware, Construction, Distribution, Millwork or Interior Design industries

• 
  High School diploma or General Education Degree
• 
  Ability to clearly and effectively communicate and understand written and oral instructions
• 
  Ability to lift objects weighing up to 50lbs regularly
• 
  Ability to work standing and walking throughout the workday
• 
  Ability to multitask and prioritize accordingly
• PC and software proficiency for data entry and utilization of sales programs
• Performbasic mathematical functions in the course of sales and customer support

WE BELIEVE IN WORK LIFE BALANCE:

• 
  Vacation Time: Employees will be frontloaded a prorated amount of vacation time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 5 days of vacation time to use throughout the year.
• 
  Sick/ Personal Time: Employees will be frontloaded a prorated amount of sick/personal time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 52 hours of sick/personal time to use throughout the year.
• 
  Volunteer PTO: Employees will receive 16 hours a year of PTO to volunteer for a non-profit company.
• 
  Flextime Options
• 9 Paid Holidays!

BENEFITS:

• 
  Medical, Dental and Vision: Available the first of the month after 60 days of employment.
• 
  Retirement: We offer an impressive 401(k) with a 100% corporate match (up to employee contribution of 4% of wages) available the first of the month after 60 days of employment.
• 
  Life Insurance: Company paid coverage that starts the first of the month after 60 days of employment.

PERKS:

• 
  Free Employee Assistance Program
• 
  Employee Discount
• 
  Friends and Family Discount