Customer Experience Specialist - Growth & Training

Foxfruit; Columbus (OH); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team

Hands-on experience

Performance-based growth

Employee recognition

Ongoing mentorship

Job summary

Fox Fruit is seeking a friendly Call Center Agent in Columbus to handle customer calls, provide product information, and support a positive customer experience. You will listen to customer needs, resolve routine concerns, and collaborate with the team to meet service targets.

The role emphasizes strong communication, reliability, and a willingness to learn, with paid training and opportunities for professional growth in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customer needs and provide appropriate assistance.
• Answer customer questions and address routine concerns.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls when appropriate to support customer relationships.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and recurring concerns to team members.
• Collaborate with team members to meet customer service and performance goals.
• Maintain a positive and professional tone during all customer interactions.
• Assist with daily call center activities and team priorities.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Phone communication

Listening skills

Problem solving

Organizational skills

Self-motivated

Education

High school diploma

Job description

Fox Fruit is seeking a friendly Call Center Agent in Columbus to handle customer calls, provide product information, and support a positive customer experience. You will listen to customer needs, resolve routine concerns, and collaborate with the team to meet service targets.

The role emphasizes strong communication, reliability, and a willingness to learn, with paid training and opportunities for professional growth in a supportive environment.