Call Center Agent

Foxfruit; Columbus (OH); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team

Hands-on experience

Performance-based growth

Employee recognition

Ongoing mentorship

Job summary

Fox Fruit is seeking a friendly Call Center Agent in Columbus to handle customer calls, provide product information, and support a positive customer experience. You will listen to customer needs, resolve routine concerns, and collaborate with the team to meet service targets.

The role emphasizes strong communication, reliability, and a willingness to learn, with paid training and opportunities for professional growth in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customer needs and provide appropriate assistance.
• Answer customer questions and address routine concerns.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls when appropriate to support customer relationships.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and recurring concerns to team members.
• Collaborate with team members to meet customer service and performance goals.
• Maintain a positive and professional tone during all customer interactions.
• Assist with daily call center activities and team priorities.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Phone communication

Listening skills

Problem solving

Organizational skills

Self-motivated

Education

High school diploma

Job description

About Fox Fruit

At Fox Fruit, we believe that every business deserves a smart, adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs

Job Summary

We are seeking a motivated and personable Call Center Agent to communicate with customers, provide information about products and services, and support a positive customer experience. This position is ideal for individuals who enjoy helping people, communicating by phone, identifying customer needs, and developing valuable professional skills in a supportive team environment.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customer needs and provide appropriate assistance.
• Answer customer questions and address routine concerns.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls when appropriate to support customer relationships.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and recurring concerns to team members.
• Collaborate with team members to meet customer service and performance goals.
• Maintain a positive and professional tone during all customer interactions.
• Assist with daily call center activities and team priorities.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching