Customer Engagement Specialist

Foxfruit; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Foxfruit in Atlanta, GA seeks a friendly Communications Agent to support customer outreach, promote products and services, and build positive relationships with prospects and clients. The role emphasizes clear, professional communication and a proactive approach to sharing information.

You will engage with customers, assist with lead generation, and coordinate promotional materials while maintaining accurate records and collaborating with teammates.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and interpersonal communication skills.
• Friendly, confident, and professional demeanor.
• Positive attitude and eagerness to learn.
• Comfortable interacting with customers and the public.
• Strong relationship-building abilities.
• Good organizational and time management skills.
• Reliable, adaptable, and self-motivated.
• Previous communications, customer service, sales, retail, hospitality, or promotional experience is a plus but not required.

Responsibilities

• Engage with customers and prospective customers during outreach activities.
• Communicate product and service information clearly and professionally.
• Assist with customer communication and promotional initiatives.
• Identify customer needs and provide helpful information or solutions.
• Support lead generation and customer acquisition activities.
• Build and maintain positive customer relationships.
• Follow up with prospective customers and customer inquiries.
• Assist with preparing and organizing promotional materials.
• Maintain accurate records of customer interactions and outreach activities.
• Communicate customer feedback to appropriate team members.
• Support customer engagement and business development activities.
• Collaborate with colleagues to achieve communication and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Relationship-building

Time management

Reliability

Adaptability

Customer service experience

Public interaction

Education

High school diploma or equivalent

Job description

Foxfruit in Atlanta, GA seeks a friendly Communications Agent to support customer outreach, promote products and services, and build positive relationships with prospects and clients. The role emphasizes clear, professional communication and a proactive approach to sharing information.

You will engage with customers, assist with lead generation, and coordinate promotional materials while maintaining accurate records and collaborating with teammates.