Customer Experience Specialist - Growth & Solutions

UNIKOO GROUP INC; United States; On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Birthday time off

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Profit sharing

Career growth opportunities

Job summary

Unikoo Glass & Hardware in El Monte/Santa Ana, CA is seeking a Customer Service Representative to handle high volumes of inbound calls and emails, identify customer needs, process requests, and escalate complaints to ensure a positive service experience.

The ideal candidate will be friendly, computer savvy, calm under pressure, with at least 1 year of customer interaction experience and the ability to multi-task across several projects. Bilingual English/Spanish or Mandarin is a plus.

Qualifications

• Minimum 1 year of customer interaction experience required.
• Must be able to multi-task and manage multiple inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with accurate data entry.
• Friendly, team-oriented with good work ethic.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Escalate complaints when necessary and follow up to resolution.
• Build rapport and maintain positive relationships with customers.
• Document all customer interactions and update records.
• Meet personal and team quotas and participate in trainings to stay updated.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Team player

Education

High School Diploma/GED

Tools

Microsoft Office

CRM software

Job description

Unikoo Glass & Hardware in El Monte/Santa Ana, CA is seeking a Customer Service Representative to handle high volumes of inbound calls and emails, identify customer needs, process requests, and escalate complaints to ensure a positive service experience.

The ideal candidate will be friendly, computer savvy, calm under pressure, with at least 1 year of customer interaction experience and the ability to multi-task across several projects. Bilingual English/Spanish or Mandarin is a plus.