Customer Experience Specialist — Growth & Resolution

State Farm Mutual Automobile Insurance Company; Marietta (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Life insurance

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Mutual Automobile Insurance Company in Marietta invites applications for a Customer Relations Representative with Alex Goldfarb - State Farm Agent Team. You will deliver outstanding service, handle inquiries, and support community members with a friendly, solutions-focused approach.

You will maintain records, assist with retention strategies, and collaborate across departments to ensure customer satisfaction and agency growth through proactive engagement.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

State Farm Mutual Automobile Insurance Company in Marietta invites applications for a Customer Relations Representative with Alex Goldfarb - State Farm Agent Team. You will deliver outstanding service, handle inquiries, and support community members with a friendly, solutions-focused approach.

You will maintain records, assist with retention strategies, and collaborate across departments to ensure customer satisfaction and agency growth through proactive engagement.