Customer Experience Specialist: Growth & Profit Sharing

Talentify; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Profit sharing

Paid time off

Training & development

Health insurance

Company parties

Advancement opportunities

Job summary

Chris Burt - State Farm Agent in Gilbert, AZ seeks a Customer Experience Specialist to deliver exceptional service, engage customers across calls, texts, and emails, and support underwriting and claims processes. This role offers commission opportunities and potential bonuses based on performance.

You will work to enhance customer satisfaction, participate in growth initiatives, and pursue insurance licenses to expand service capabilities and earnings potential.

Qualifications

• Customer service experience preferred, not required.
• Strong communication and problem-solving abilities.
• Willingness to obtain required licenses.

Responsibilities

• Delivering outstanding customer service and managing daily operations.
• Engaging with customers through calls, texts, and emails.
• Conducting needs-based conversations to uncover additional ways to assist customers.
• Overseeing underwriting activities for clients.
• Assisting with customer claims and handling escalated complaints.

Skills

Customer service

Communication

Sales oriented

Organizational skills

Education

Property & Casualty license

Life & Health license

Job description

Chris Burt - State Farm Agent in Gilbert, AZ seeks a Customer Experience Specialist to deliver exceptional service, engage customers across calls, texts, and emails, and support underwriting and claims processes. This role offers commission opportunities and potential bonuses based on performance.

You will work to enhance customer satisfaction, participate in growth initiatives, and pursue insurance licenses to expand service capabilities and earnings potential.