Customer Experience Specialist — Ground‑Floor Growth Role

zline kitchen and bath; Bruceton (TN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Company 401k match at 6%

Health Savings Account / Flexible FSA

Professional development assistance

Paid time off

Job summary

ZLINE Kitchen and Bath, LLC is seeking a Customer Experience Specialist to be the first voice customers hear. This technical role emphasizes problem-solving, product knowledge, and building strong relationships with clients.

You will work on product details, installation questions, and troubleshooting while delivering exceptional service. We offer benefits after a probation period, a supportive team, and opportunities for advancement as you master our SKUs and family of luxury appliances.

Qualifications

• A high school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multitask across customer cases.
• Experience with phone, email and multiple communication platforms.
• Familiarity with CRM platforms is a plus.
• Familiarity with Google Suite and Mac OS.
• Bilingual is a plus.

Responsibilities

• Connect with customers via phone calls and emails.
• Provide customers with product details to find the best fit for their home.
• Assist customers with questions during the installation process.
• Walk customers through troubleshooting steps to ensure proper functionality.
• In-depth product & system training.
• Collaborate with team members to create the best solutions for customer issues.

Skills

Verbal communication

Written communication

Multitasking

Phone and email support

CRM familiarity

Google Suite

Mac OS literacy

Bilingual (nice to have)

Education

High school diploma or equivalent

Tools

CRM platform

Job description

ZLINE Kitchen and Bath, LLC is seeking a Customer Experience Specialist to be the first voice customers hear. This technical role emphasizes problem-solving, product knowledge, and building strong relationships with clients.

You will work on product details, installation questions, and troubleshooting while delivering exceptional service. We offer benefits after a probation period, a supportive team, and opportunities for advancement as you master our SKUs and family of luxury appliances.